MM
Maggie M

1 reviews | Active since Dec 2017

21 Dec 2017, 15:37

Horrified

You have taken money out of my account without contacting me or making any arrangements with me. I am unemployed and have been saving that money for the whole year through a stockvel for my kids school fees and food. Maybe you could explain to them why there is no food or clothing for them. Why ***** from my account instead of talking to me?

0
Replies (4)
Nedbank
Nedbank's reply21 Dec 2017, 16:13
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply28 Dec 2017, 15:36
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

MM
Maggie M's update28 Dec 2017, 21:10
Reviewer Update
Thanks for the quick resolution to my complaint. I am happy. Nicolas Govender I would like to thank you especially for the diligent work that you did. You really made this situation somewhat bearable. You kept me updated and that kept me hopeful and I felt cared for. Thank you
Nedbank
Nedbank's reply29 Dec 2017, 07:57
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Best regards,