Horrific Telesales Service

Hi

After applying for you credit card online and sending all relevant documents, today I received a call from someone within your sales department, I believe his name is Thirath. I have never in my life experience such rudeness, he treated me like an idiot, speaking to me as though I was a child, simply because I wanted to understand a few things.

Why create an online application process if you still going to have you people call, he said something about me missing a few answers which is ******* as i had filled in everything online that he asked over the phone. I sent my documents to the email as per the instructions online and now had to resend it again. What happened to the information I sent?? Like this is unsettling as i never even received any notification to indicate it was received and now i had to re-send these sensitive documents??? Like this extremely unprofessional service you guys are providing and honestly I am extremely disappointed.

Please pull the call and listen to you rude agent and train him to communicate better with clients, his service is unacceptable and below standard. Please also advice why i had to be dragged through this process twice?? Is it because sales reps need commission?? Please stop wasting customers times by claiming convenience when its actually just a waste of our time.