HORRIFIC SERVICE/LACK OF SERVICE FROM NEDBANK ON 30 YEAR OLD ACCOUNT

I am at my wits end with Nedbank!!! I've had my Nedbank account for 30 years with no problems until about 2 years ago. The last few months especially has been horrific with NO help from Nedbank to resolve my problem which originated because some genius in the card division decided to log a non-existent ***** case on my credit card. Numerous visits to the Zevenwacht branch as well as many calls to the card division, personal banking and the call centre has been a total waste of my time. I am now getting harassing sms's for supposed arrears on the card even though I made the payment on my app INSIDE the bank. All the agent in the bank could tell me is that the payment went into a dormant card on my app which I was unaware of because it is not visible on my Nedbank App. As a last resort, I was advised by the only agent out of more that 10 that I interacted with, to request a refund on my "lost payment" from email address: *** This was sent off last week on 5th June 2023 but I have had no response at all as yet. As I was typing this, yet another sms came through demanding payment to settle "arrears"