Hellopeter
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ZS
Z S

1 reviews | Active since Feb 2019

13 Feb 2019, 10:20

HORRIFIC SERVICE RECEIVED

<p>I contacted the Nedbank call center to have my ITC profile updated as my account prescribed. Immediately thereafter, I was receiving sms from Hammond Pole (legal action). I logged a complaint and was contacted by&nbsp;***** (the complaints Manager). He then sent me emails advising me that he cannot assist me, I will have to contact Hammond Pole myself. Firstly, I have been asking for assistance from January 2019. I spoke to the call center, Thipe@ the complaints department and was told that an ****&nbsp;(Manager) will call me back, but that did not happen either. This kind of service is unacceptable. How is it that Nedbank cannot assist me, yet they are the ones giving instructions to the attorneys? How can the attorney not be able to provide information to Nedbank, when Nedbank instructs them? The service I received is appalling, all just to have my ITC profile updated.</p>

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Replies (4)
Nedbank
Nedbank's reply13 Feb 2019, 10:30
Official
Dear zipphora 
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.  Kind regards
Client Service Support
ZS
Z S's update15 Feb 2019, 07:46
Reviewer Update
I am still waiting for a call or acknowledgement from Nedbank. This service is really **********. Just an automated email and no further response. Not even a call to acknowledge the complaint and resolve the matter. Really terrible service.
Nedbank
Nedbank's reply15 Feb 2019, 07:54
Official
Dear zipphora 
Feedback was provided to you as per reference  : ***7, please refer to your emails. Kind regards
Client Service Support

ZS
Z S's update15 Feb 2019, 09:58
Reviewer Update
Feedback was provided on the 04 February 2019: From: Mcbride, B. (Brinleigh) ********** Date: Mon, 04 Feb 2019, 16:25 Good day Trust you are well. Please make contact with Hammond Attorneys as they refusing to assist as I am not the account holder ,The feedback I have provided you with is given by Mr Thabo Mdlankomo (accounts departments /collections ).I cannot assist you with further with this matter unless you make contact with The attorneys please call ********** . Trust you find the above in order. Kind Regards Brinleigh McBride Client Service Manager | Client Experience | Nedbank Limited 90 Bram Fischer Road Durban 4001 | Kwa Zulu Natal South Africa T +27 (0)31 ********** F +27 (0)31 ********** @: ********** Website : www.nedbank.co.za Is this the feedback your are referring to? That did not assist me in any way. I do not understand how Nedbank cannot resolve this matter. How is it that Nedbank cannot obtain any information from Attorneys whom they instructed? This does not make sense. I have not been contacted since the Hello Peter complaint was lodged. Nedbank is not interested in resolving this matter?