Horrific Service

Bad Service I had an unauthorized debit on the credit card which I logged the dispute with the Bank. please see the correspondence below to the CEO who still didn't respond to date Dear Mike

Last week after I followed up on this matter, I received a call from a lady who told me that she will be handling this query and promised to give me feedback the next day (15 July 2020), I am still waiting. Again another empty promise. I have also followed up with the dispute department, see attached no one bothered to respond.

Please share with me one of the board member for Nedbank so that I can escalate this matter to them as clearly you also cannot assist.

Regards Paul

From: Matabane, Paul P Sent: Tuesday, 14 July 2020 15:04 To: *** Cc: *** Subject: FW: Complaint and Escalation

Hi Mike

Is there any feedback as per my request below?

Regards Paul

From: Matabane, Paul P Sent: Friday, 10 July 2020 13:38 To: '***' <***> Cc: '***' <***> Subject: Complaint and Escalation

Dear Mike

I have no option but to escalate this matter to you,

I have logged a dispute on the 30th June 2020 regarding unauthorised debit from the credit card. I have not received any feedback, I called this morning to follow up on the number that is sent on transactions notice ***). The person I spoke to whom I cannot remember his name told me I need to call another number which I told him the number I dialled is Nedbank number I prefer to be assisted. He then put me through to complaints department (cold transfer with no context), I spoke to a very rude gentleman by the name of Thipe. He claimed to be a manager when I asked him to put me through his manager, while I was waiting for the manager he transferred me back to the call centre.

Clearly I deserve at least a service from Nedbank as I am the customer and I fulfil my promise as agreed. I urge you to listen to the call recording as I was advised that all calls are recorded(I called from ***). I cannot always when I call your call centre I get treated like this. If you check on your old emails you will see that I have raised this before.

Please assist me with this query.

Regards Paul