horrific service

I visited crossing Nedbank Nelspruit on the 10 October 2017. Upon entering I received a ticket number and was told I would be called shortly. I was relieved when I saw it was so quiet I was next in queue as I did not have much time before I had to return back to work. There were only 2 consultants on duty of which both were busy so I sat and waited. Eventually one consultant became available of which I thought my number would be called, only to find her colleagues behind the counter are more important than helping customers. I went to the lady sitting at the qmatic system and asked if I was going to be assisted of which she told me someone will be coming back now from lunch to assist me-SHOCKING!!!!!!! After waiting 20 minutes, of which I only wanted a confirmation letter with my account number on I get called. The 2 ladies behind the counter laughing and having a fat chat would not even acknowledge that I was there, one wearing no shoes, walking around barefoot, very unprofessional if you ask me! I have been banking with Nedbank for years now and I used to always visit the one in Ferreira street of which I have NEVER had such appalling service in my life. I am still in shock- maybe that explains why they were so quiet- BAD SERVICE!!!!!!!! I wish I had taken a video and photos so I could share it.