Horrific Nedbank MFC - No ethics and unprofessional service

Horrific Nedbank MFC - No ethics and unprofessional service Good day, I have extended warranty cover with Nedbank - for my motor vehicle. I have made several attempts to speak to a manager without success. The call center either does not pick up the policy details and knows nothing about anything or leaves you on hold for over 10 minutes without coming back to you... The BMW dealership is awaiting an approval for a claim for over 2 months however I have not yet been able to get any information why the approval has not been granted yet. I have also requested a call back and sent several emails so if you thought you had pathetic customer service, try Nedbank MFC because they take the trophy! All I need is to know if there is any sign of life from management at MFC as I have completely failed trying to get any intelligence from the "customer care" call center. Information required is whether my claim is approved and how long will an approval take. If not, I require in writing details of why the claim is not approved so that the Ombud can deal with it further as as far as I am aware the requested repairs to the vehicle qualify for cover under the parts specified on the policy