1 reviews | Active since Jan 2017
Horrific experience at Nedbank Carnival Mall
<p>I have been to Nedbank to pick up my Credit Card , there I was told to pick a number and wait, I have waited patiently for 1.5 hrs and still my number was not called. I went to to person at the front desk and asked him what is the max waiting time , he rep**** 50 minutes, i insisted that someone helps me, he the told me to go to a teller who deals with collections. After 1.5 hrs I thought yes finally, the teller got my card and I thought I would be done soon .........to my horror the teller tells me that the system won't allow to issue ... so I ask to talk to the branch manager and waited another 20 mins ,, he never pitched up to assist ...STILL NO CARD..... eventually I told the teller to keep my card and close my account....... certainly this system does not work. Pathetic service ... Iam definitely moving my account from this bank </p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
