HORRIFIC CLIENT SERVICE

Case # ***8 I am absolutely appalled at the service received from the Nedbank agents via the money app.

I opened a cheque account at the end of September 2020 via the app and the option I selected said no monthly fee, which I thought would be viable as the account is dormant.

To my surprise I then see a R185 maintenance charge which WAS NOT DISCLOSED. I then spoke to Mhlonipheni on 5 November 2020 about closing the account. With an extremely heavy heart I transferred the ridiculous maintenance fee to clear the account, which I was not happy to do as I would never have opened the account had I known that the fee was that absurd and quite frankly feel like it's ****************.

The agent then tells me that he has requested for the fee to be reversed so that I can transfer the payment back to my account and I should wait a few days and check the account.

The transaction was never reversed and I then followed up on 12 November 2020 and spoke to Benedict that said that the agent and manager had left and he will escalate the query.

Still nothing was done when I followed up again on 17 November 2020 and spoke to *****ba, who informed me that the initial query was logged on 9 November 2020, 4 days after I originally queried!

She said that she will escalate and still no resolution, feedback, nothing!! This is horrific service from Nedbank agents. I am so ****ed off at the fact that I have to run after your agents and managers to resolve this issue. Your service is shameful and Nedbank will lose many clients due to this kind of service and the misleading information that is not clearly disclosed iro the correct fees and charges for products. This is also in contravention of the consumer protection act and the FAIS act.

I think I have been more than patient and accommodating to the *********** that has been displayed and I would like the transaction of R185 to be reversed so that I can recoup my funds as we are all having a difficult time, and once that is done, for the account to be closed.

I have sent an email and still have not received a response or any resolution and I will not be paying any more fees for an account that was supposed to be closed by now.