HORRID SERVICE
<p>WAITED ON A CALL TWICE. ONCE FOR 10 MINUTES. SECOND TIME FOR 21 MINUTES WITH NO FEEDBACK. I AM PAYING FOR THE CALL. DID NOT ADDRESS MY PROBLEM. JUST GOT SCRIPTED LINE. SEEMS LIKE THE PEOPLE AT THE BANK DON'T UNDERSTAND THE LEGISLATION. THEY ARE KEEPING MY MONEY HOSTAGE????? AGENTS DON'T KNOW WHICH DEPARTMENT ADDRESSES WHICH PROBLEMS. CINDY FROM COMPLAINTS DEPARTMENT WAS VERY RUDE, SHE ALSO MADE ME HOLD ON FOR 21 MINUTES. NEDBANK IS FALLING SHORT OF THEIR SLOGAN "MAKE THINGS HAPPEN"</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Another scripted response. If Nedbank was serious about resolving my issue they would have contacted me immediately. Instead it is more than 2 hours and still no response. Time for a change of bank. Have been a loyal customer for more than 35 years. "Nedbank does not make things happen"
Another scripted response. If Nedbank was serious about resolving my issue they would have contacted me immediately. Instead it is more than 2 hours and still no response. Time for a change of bank. Have been a loyal customer for more than 35 years. "Nedbank does not make things happen"