HORRID SERVICE!!

Absolutely Horrid experience!! I have found that there is ********** activity on my account - I immediately called in and spoke with the most arrogant and rude individual who offered no help whatsoever. He advised that I would receive a dispute form I was to however not send it back to him but to another email address and that when I sent it to the email address I would get a delivery failure mail back but I should ignore it- as it would have gone through. WHAT HELP IS THAT?? Literal ******** activity on your account - People *****ing from you and this is the response you get from the people who are supposed to protect your money? Disgusting service!