Horrible,disgusting service..too many ********** activities whithin

On'the 5th'June i went to Nedbank branch in Quagga Centre as i noticed that there was unauthorized airtime transactions on my account.The transactions date'back from January 2021 as comfirmed by the bank consultant. First of all have never purchased airtime via my cell or vodacom Express . I don't even know how to use that platform. I was informed that they have logged complaint with ***** department which will take 3 to 5 weeks for feedback. 3 to 4 weeks passed and no feedback was provided. I had to call and send numerous follow up email and the results were a mere letter telling me that i compromised my pin and card to someone known to me..which this feedback is utter nonsense. How does the bank or IPS know that i compromised my details to a third party. Secondly where is proof confirming their allegation. Nothing was provided let alone the details showing who or what or how the transaction took place and also..there is no proof that i recieved the airtime. What puzzles is that i have never recieved let alone purchased airtime via that platform ever since i banked with Nedbank only recent picked up the authorised transactions and there was not even 1'sms notifications from Nedbank showing a transaction of airtime purchase..Now Nedbank is telling no refund is applicable.. that is nonsense and shows tje type of treatment they give to their clients. Im sure if i was of white skin color then my complaint and refund request would have been taken seriously..as we speak i am closing my account and i demand a full refund on all months transactions i dont care who recieved the amount or what happened ita clear that there is so much *******ion that is happening on inside that you are hiding or concealing.. its clear you are running a circus. FYI I am also going to send a complaint to the banking Obudsman. Nosipho Anikwe =***/