aV
ayrton V

1 reviews | Active since Jun 2016

09 Jun 2016, 13:25

Horrible waiting time for the ban0k and credit card department

<p>Went in to apply for a credit card, just a student who wants to build a credit record with them been with nedbank for over 10 years, i apply for the card and told ill be notified in 48 hours tops, well a month later and some visits to the branch im told they backlogged with requests yet having so much time to constatnly call me to open up a account which i already have and things that have no meaning. So after all that i dont qualify and they cant tell me why so a over 10 year customer whos always been loyal, invets with them. cant get something so small?? just to start up ? Im so furious and dissapointed.</p>

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Replies (2)
Nedbank
Nedbank's reply09 Jun 2016, 13:55
Official

Dear Ayrton,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

aV
ayrton V's update30 Jun 2016, 19:50
Reviewer Update

I had Great Customer service from nedbank and was very impressed how they were able to help me out Thank you.