Horrible Terrible Worst Ever Branch!!!
<p>I had the most horrible terrible customer experience with Nedbank Brooklyn Branch. I phoned 4 times over the period of two days and sent out an email to which I had no response. Every phone call I was informed that everyone including the branch manager was busy. I understood this, but I left a message every single time with the 'reception' lady in order for them to phone me back to no avail. To top it all off, as I complained about the bad service the reception lady literally just stopped talking. I am able to back up every single thing I just said. I am a business banker and when I need assistance I need it immediately, or AT THE LEAST before the end of the working day! Why bank at Nedbank when you are not assisted? I will no longer do my business banking at Nedbank and will try to spread the word as far as I possibly can! Pathetic!</p>
Dear George,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear George,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team