Horrible Systems, Horrible Service.

On the 5th of December 2020 I did a Mobimoney transfer. I never received the pin for withdrawal(even though I sent the mobi money to myself).

I called and was told that the pin should reflect in 24hours, it didn't. I called and cancelled the mobiMoney and was told I cant cancel but I must wait because after 3 days the money will automatically return to the account. I waited and the money didn't return to the account. I called customer services I was met by incompetence, routine questions that lead to no where and eventually I was told an investigation will be done. They have been investigating, investigating and investigating with no feedback at all, if they are even investigating....to date I have lost that money, in fact I'll say Nedbank stole it because they dont give me the pin and they refused to reverse the mobiMoney even though I have given all security checks that prove that I sent the money to myself...

Nedbank is just a horrible bank, and have decided to close it after this lousy experience...

I'll get a bank elsewhere that has systems that actually work, and people in Customer Services that actually know what they are talking about.