HORRIBLE SERVISE

I went there yesterday at 14:20 and sat for an hour before being helped. There wasnt really a queue. I approached Mpofana the floor manager and he told me that i should have went straight to the branch manager's office. when i got there she was on the phone with a colleague talking about the load shedding that affected other branches in Kempton Park, and how she solved a fight between two lady(consultants) as if I'm not there. She was even facing away. My patience started to become weary and i constantly looked at the time on my phone. she noticed that and she told me to hand over the documents i had to her, using sign language. continued on the phone and punching the keyboard. Then she printed me application form which my agent gave me from his contact fron Nedbank. I told her that i have the forms and she just took themfrom and filled them in on my behalf while still on the phone. i think she noticed something about the location of the house and onlythen she hung up. she didn't even apologise for speaking on the phone while im there. she just told me that Nedbank dont fund 4 room houses. she didnt even apologise that they made me sit there for 2hrs for nothing.