Horrible Service - Sitting in the dark

I have 2 personal loans with Nedbank. My one debit order for May failed due to not having enough finance in my account to pay for it. I Phoned and made an arrangement for a partial over-the-counter payment of the May installment - stating that if it gets double-debited at the end of June, I will not have any finance left for food/water/electricity.<br> <br> As far as I know all calls are recorded, and the lady on the other end stated it would be fine and there would be no problems with this. I should be able to pay off a missed debit order, on a monthly basis until the amount in arrears is settled. <br> <br> On the 30th and 2nd, both debits went off respectively for a second time, placing my checque account into the minus. On Friday 03 July, I phoned in and got through to an agent who said the payment will get reversed. However this process could take 5-7 days... This is now literally putting me in the dark, as I cannot buy electricity or food for my family or myself. I am also out of petrol and cannot get to work.<br> <br> I was aware that this was going to happen and thus made the arrangement weeks in advance to circumvent this type of problem. Now there is nothing they can do...!? REALLY!? Please help!