Horrible service received for personal loan application

Good day

Kindly check progress of my loan application. I app**** on the 18th of April at the Clearwater branch (this after I did the application via the call centre and got pre-approved). It's almost 3 weeks and I still don't have any proper feedback. Sallie from clearwater branch was supposed to update me, but instead she just decided to be rude and completely ***********.

Nedbank does not have the decency to contact me and tell me if there is anything outstanding, instead everytime I follow up I'm told there's sumthing outstanding.

Last week I was told by the call centre to go into one of the branches and sign documents including insurance. 3 days I have bin to the branches and no documents are available on the system to be signed.

Why waste my time if Nedbank is unable to assist me, every travel to the bank costs me petrol.