Horrible service! It’s a headache to open an account with nedbank

Nedbank has a terrible service. On the 22 September 2021 I opened Nedbank 4Me account online for my daughter. A bank card was arranged for delivery on the 30th of September. When I tried to activate it - it didn’t work and I called customer support where I assist by a extremely rude consulted who did not know what he was doing and eventually transferred me to another consultant who attempted to assist. I was then informed the card will activate in 3 working days. Yesterday 18 October I made another call to nedbank where they told me there was an error and another card will be delivered and I must discard the one I have. And that my daughter account will show on my banking app. Again with attempts to resolve the situation I went to the new park branch in Kimberley where the account is still not linked to my profile. They assured me the problem is sorted of which it is not! I still do not have a card nor access to my daughters account even though there’s money now send to it. Can nedbank please resolve this or if it’s too difficult I would like to withdraw the money that’s send to my daughter withdrawn and close the account.