Horrible Service from Nedbank Sandton City

I received a call from Nedbank Sandton with a loan offer of which I accepted, when going into the branch on the 29th of May I was assisted by Noluthando Mboyana, we completed the loan and I asked to open a funeral policy..all of which went well. After that the consultant went on to offer me a credit card which I accepted, she told me I would receive an sms within 3 days to let me know when to collect the card. I emailed and called the consultant on her direct line which she never answered or responded to my emails. The consultant then responded on the 8th of July with a lower credit card offer saying that there was a problem with the capturing department and I would receive an sms within 3 days to inform me to come and collect the card, it is now the 16th of July, Noluthando Mboyana is not responding to my emails and not answering her direct line at Nedbank Sandton City.

What worries me is the miscommunication at Nedbank as on the 9th of July I received a call from Multichoice saying that they received my documents from Nedbank applying for a price lock which I did not do, I asked Multichoice why Nedbank would send them my documents and the lady had no answer, I tried to contact Nedbank and still no response. I would like to know what is happening with his credit card application as I've been told more than once that its approved. I am very dissapointed with Nedbank.