Horrible service from Nedbank Insurance

I had an accident on Saturday. I logged a claim with Nedbank Insurance (telephonically & via email) on Monday & provided photos of my vehicle for assessment later on the same day. I STILL haven’t had any feedback.

Today I’ve had to spend R150 to buy airtime because I could not get through to the call centre because the lines are busy. When I did finally get through, I got a consultant who was taking her time despite me having told her that I’d been holding for a long time.

I still have no clue what is happening with my claim & this is VERY frustrating!!!! I will likely have to move insurers after this is settled.