Horrible service from Nedbank

I am soo disappointed with Nedbank I have been using their services for years but this last 2 incidentsmakes me want to close my savings account and investment account and Cheque account. They broke into my place and stole my card and I requested for a new one. One was delivered to a branch I was unable to pick up because I was going back and forth through provinces because my granny is very ill with heart problems and in and out of hospital. This card is due to expire on the 31st they are telling me today when I enquire about my card that they destroyed the card I paid for because I didn’t fetch it due to my personal circumstances. I will be charged again to get another card that is expiring. Nobody bothered to inform me my card will be destroyed and will be charged once again. Had I been informed I could tried to come to Durban to fetch it on time had I been aware. 3nd issue I asked for a record for my person loan payment they only sent 3 months when I clearly told the consultant I feel I have been paying for a long time I want to see how much I have paid so far I’m soo disappointed