Horrible service from Nedbank.

I can't believe the horrible service I received from Nedbank. I opened an account online early in February. To date the account is still not active. On the same day that I opened the account I received a confirmation letter of my account which was sent to my HR. I then called the call centre this week numerous times as I wanted to collect my card. I was advised incorrectly, did not receive any feedback on emails sent and even when I spoke to a manager, she advised me she called the branch in order for me to pick up my card due to no once being able to assist me. I then arrived at the branch spoke to the team leader outside and no one knew what was going on, apparently there was not a call. I then got back from my break and called the call centre to escalate the matter once more, still, no response or solution. I cannot believe this is how new customers are treated. The worst bank in the country.