Horrible service from Nedbank

Never, ever open a business account with Nedbank. Absolute horrible service and no one who can help me. I have locked myself out of online banking. The only way it can be opened again: all 4 directors need to be present at the branch. The problem is we are in 3 different provinces and 2 continents. Have been calling the manager at the branch where the account was opened for a week now. Three days in a row she told me she'll get back to me. Yesterday she told me she doesn't know what to do, but will send me a document that we must sign. It is more than 24 hours later and still no document. My only option now is to close the account (we only need one signature for this, go figure!) and move to a different bank.