Horrible service from Nedbank

I have received horrible service from nedbank deceased estates department. I am my wits end.

I am an attorney assisting my clients with administration of a deceased estate. I wrote the initial letter to nedbank requesting them to close the account and pay what is due to the estate into our estate account. I have not received any response whatsoever. I am being sent from pillar to post just to assist my clients liquidate the investment that their late mother had with the bank. Whenever l call, l am told the deceased estate department cannot help me for only the reasons nedbank knows. I need to finalise this estate but this bank does not want to corporate.

Anyone who wants to open an investment with this bank must please reconsider. Should you pass on, your loved ones will struggle to get any investment you would have left them with.