Horrible service by Nedbank Relationship Banking!!

It started with me trying to transfer funds to my husband's account in Dubai in November, that alone took almost 2 weeks to happen, a transaction that should take max 3-4 days. The manager who my relationship banker reports to promised a follow up report explaining to me what caused the delay, needless to say 16th January I am still waiting. Then my card got blocked on the 30th of November due to ***** suspicion. I do not reside in SA, but to my luck I was traveling to SA on the 1st of December. I asked for my card to be delivered, spoke to my banker told her she knows I don't live in SA, can she make sure I have the card by Sat and this is on a Monday. The card was not ready when I left the next Sunday. More than a week later, my banker emails me to share costs to deliver the card to me, I communicate to her that the delay was theirs, it is not fair that must pay for their incompetence. She said she would speak to her manager and revert back to me. That is all mid December. First week of January I again follow up about my card, not them contacting me. I am told manager just got back to work. I contact the manager requesting a change in bankers. She says she just got back that day, I must give her 24 hrs to settle in. A week later no communication from both banker and manager. I drop an email to my banker asking about my card. No response. 16 January 2021, I am still without a card and dealing with a team that is playing hide and seek with me. It is frustrating. And honestly the worst service I have ever received. Save your money and time and stay away from Nedbank!!!