1 reviews | Active since Oct 2016

29 May 2017, 15:08

Horrible service: Building loans

<p>Everyone out there must think twice before taking building loan from Nedbank. </p> <p>We got a building loan from nedbank for our first home but the service has been one big nightmare!</p> <p> </p> <p>Contractor had 4 months to complete home and since 2015 we still sit without a house. Since March 2016 we have been paying interest to a house that's just a box. We tried mediation with builder even ended taking our case to lawyers to assist to communicate with this person. </p> <p> </p> <p>Two years down the line with no luck with the builder we ask nedbank they financing our home to allow us to appoint a new contractor to finish our home but instead the Commination from this people from the bank has been nothing but horrible. Bank informs us to get signed cancellation letter between ourselves and builder... Nr.1 this the person we have been struggling to get hold of for a year.</p> <p> </p> <p>We went to the lawyers in order for them to assist us to get hold of builder in order to cancel with no luck. We have proof of communication. </p> <p> </p> <p>What's worse the bank is stuck on wanting a letter from someone we can't get hold of. When we communicate to the bank they just don't care and giving us one word answers. </p> <p> </p> <p> </p> <p>Full year paying installments to something we do not have.</p> <p>Nedbank building loans level of assistance is **** and anyone who wants a building loan please stay away from nedbank. They are croocks and they don't care who's lifes they ruin in the process.</p> <p> </p> <p>They way they communicating to us its like we don't even matter. Our plea and problems are just falling on death ears. </p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply29 May 2017, 16:17
Official

Dear Masego Motsumi Nkata

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team