Horrible service at premium banking costs

<p>Not the first time I've had issues with Nedbank, however today was the last straw. I ordered my Greenbacks Card on 16/01/2017 (Monday) morning and was told it will be delivered to the branch with 3 - 5 days and I will receive an sms. Friday (20/01/2017) I called again and was told that they aren't even sure if it has been dispatched, but it will be delivered on the 23rd. Didn't get a sms. </p> <p> </p> <p>Today 27th I visited the bank to collect my card hoping that it has arrived. One person was in front of me at card collections, his number C013 my number C014. There was around 10 -15 people in the bank for various reasons but only 2 of us for card collection. I waited 30 min and the person in front of me hasn't even been helped yet and realised that I'm going to spend more than an hour in a bank that isn't even that full for a card. I literally only have to show my ID, receive my card and sign for it, why should I wait that long when people there for other banking needs such as opening accounts only wait +-20 min. </p> <p> </p> <p>After some time a 3rd person entered for card collection. I pity him / her or I'm sure I'm not the only one leaving the bank.</p> <p> </p> <p>I usually bank at Brits Mall and the service is better there however they are always under staffed.</p> <p> </p> <p>I've been banking with Nedbank for 8 years. Today I cancelled my insurance with Nedbank, I will withdraw my Greenbacks credit once I receive the card and then close up my other accounts such as; Amex, cheque and credit card.</p> <p> </p> <p>Also when I tried cancelling my insurance the first person who helped me purposefully acted as if she couldn't here my ID number when I had to repeat it multiple times getting me annoyed and upset and then lying to me and saying it's not Nedbank but Telesure and I don't have a policy. Called the exact number again and cancelled my policy.</p> <p>I will be moving to FNB as I've heard that their customer service is much better.</p> <p> </p> <p>Ref. No's. </p> <p>Complaints: ********** </p> <p>Nedbank Insurance: ********** 52</p>