NM
Nelson M

1 reviews | Active since Feb 2017

01 Feb 2017, 12:53

Horrible service at Nedbank Scott Street Newcastle

<p>Yesterday i went to pull a bank statement and the consultant by the name of Nokuthula Mncwango gave me the worst service i have recieved at any bank, firstly i had to greet her cos she did not bother, which is fine but against the customer service policy, then she asked me what am i going to do with the bank staatement, of which i belive is personal, i think i reserve the right to privacy with the statement that I AM PAYING FOR, she said i have to tell her what i am going to do with it or i cannot have it, completely refused, i then said are you gonna give me my bank statement or not and she insisted i tell her what i will be doing with MY bank statement. I asked for my id because clearly she was not prepared to assist me and went to Nedbank Harding street and i recieved my statement with no hassles.</p> <p> </p> <p>This type of poor service will lead to Nedbank losing clients as i am also in the process of moving banks as i will not tolerate being bul**** for the service that i am paying for.</p>

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Replies (2)
Nedbank
Nedbank's reply01 Feb 2017, 13:09
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply01 Feb 2017, 13:09
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team