1 reviews | Active since Feb 2017
Horrible service at Nedbank Scott Street Newcastle
<p>Yesterday i went to pull a bank statement and the consultant by the name of Nokuthula Mncwango gave me the worst service i have recieved at any bank, firstly i had to greet her cos she did not bother, which is fine but against the customer service policy, then she asked me what am i going to do with the bank staatement, of which i belive is personal, i think i reserve the right to privacy with the statement that I AM PAYING FOR, she said i have to tell her what i am going to do with it or i cannot have it, completely refused, i then said are you gonna give me my bank statement or not and she insisted i tell her what i will be doing with MY bank statement. I asked for my id because clearly she was not prepared to assist me and went to Nedbank Harding street and i recieved my statement with no hassles.</p> <p> </p> <p>This type of poor service will lead to Nedbank losing clients as i am also in the process of moving banks as i will not tolerate being bul**** for the service that i am paying for.</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
