Horrible service at nedbank interest is the worse and they still telling clients about over night changes

Horrible!!! experience getting someone to actually help you when you as a client want to pay up and close your account. I called Nedbank to pay up my loan. I asked for a discount knowing that I will pay up the full amount they tell me its not possiblem ...so I ask them to send me a settlement letter... Of which the amount of the app and the amount on email is so different. I called again to start of the same conversation telling me they will speak to the Team leader ...they cut the call... I called again and finally got to someone who knows more...but tells me I can only qualify for a discount once I reach 29months. When I looked at my app I am on 29 months but Nedbank failed to give me a discount on settling my loan. WOW...so they rather prefer customers not paying then rather accepting to pay the amount. They not willing to meet they clients half way ...