Horrible Service at Nedbank

<p>I bought the Nedbank PocketPos at Nedbank. In Novemeber 2016, I notified Nedbank that I have closed my current bank account and reopened a new bank account at another bank. I sent the appropriate documentation as requested from nedbank in order to change the account details. In middle December 2016, I swiped mutiple transactions. I have spoken several times to Linda Gungoo at Klerksdorp Branch, according to her the money is in a kind of "limbo" acount. Her hands are tied, and according to her se has escalated the matter at head office to no avail. She phoned me 3 weeks ago, stating that she resolved the problem al that needs to be done is, I have to sign a completely new contract (for a change of banking detail?????) which will be sent to me immediately. Today on the 11/01/2017, I am still waiting on the contract and the Money I swiped. Best of all they contacted me today, wanting their commission on the transactions that was swiped in December 2016. Please explain this logic to me. I have spoken to multiple personnel at Nedbank ( Managers, Supervisors, Call Centre personnel and Complaints Division personnel) and still the problem remains the same!! As a bussiness owner I have accounts at all the major banks (Absa. FNB, Standard Bank) and never in my life have I had so much troubles with any one of these banks. To all the consumers out there, I would advice to NEVER use Nedbank as your ban****Because clearly they cant even handle the small task of changing banking details.</p>