Horrible Service and waste of time

On the 23rd Dec 2021 at around 11:35 I made contact with Nedbank contact centre requesting to please be assisted with credit card application. I was then transferred to a specialist by the name of Mondli Gasa who was not sure about your products and kept on mentioning that his pc is giving him issues. He then processed multiple applications without which I believe had a negative impact on my credit score. Upon requesting for someone senior he kept me on hold for more than 10 minutes without acknowledging me. He then told me that his manager was at a meeting which I believe was not the case, so I requested for a senior manager and was put on hold for another 10 minutes (horrible experience indeed). The call was for more than 45 minutes without any assistance, a waste of time and energy!!! Can someone please listen to the call then provide feedback