Horrible service and ****mers

I've never been so hurt. My money was ****** out of my account. I was at work and my card was with me but the reference on the app was ATM THEN MY CARD NUMBER. I CALLED NEDBANK AND INFORMED THEY TOLD ME THAT THEY HAVE TO INVESTIGATE AND SOMEONE WILL CALL ME. THIS WAS ON THE 01/07/2024. NOBODY GAVE ME A CALL, I'VE BEEN CALLING AND GOING TO THE BRANCH BUT NOBODY IS HELPING. MY ACCOUNT, AND ONLINE BANKING HAS BEEN BLOCKED, THE SAME ACCOUNT THAT I GET PAID INTO. I DON'T EVEN KNOW WHETHER I HAVE TO OPEN A NEW ACCOUNT AND UPDATE MY EMPLOYER BECAUSE NOBODY IS SAYING ANYTHING FROM NEDBANK. I DON'T HAVE ANY CARD OR BANK ACCOUNT TO USE, ALL MY MONEY WAS ******. HOW DO YOU EXPECT A PERSON TO SURVIVE AT THIS POINT? I REGRET EVER CHANGING MY BANK TO THIS NONSENSE . YOU PEOPLE ARE ****MERS I WANT MY MONEY BACK YOU ALL KEEP ON TELLING ME DIFFERENT STORIES THAT MY MONEY WAS TAKEN FROM THE APP, WHILE THE OTHER ONE SAYS FROM THE ATM. I DON'T CARE I WANT MY MONEY AND I NEED TO KNOW WHETHER I NEED TO SWITCH MY SALARY BACK TO MY OLD BANK OR NOT