Horrible service

I’ve been questioning my money that was deducted by NEDBANK SINCE MARCH OF WHICH THEY SAID IT IS FOR AN INSURANCE POLICY. I told them I already have my own insurance but they continued to deduct. I reversed both the premiums that were deducted in February and march but they only returned the amount for march. I kept on following up and they keep on transferring me from one consultant to the other. Today I followed up explained my story only for their consultation to cut the call on me. Iam really fed up with Nedbank. They never treated me right from the beginning and they still continue to do so