Horrible service

On the 26/10/2021 I had a problem with the cardlesss withdrawal option. I tried to withdraw my money using the pin and voucher number which was sent however the money did not come out but it was deducted from my account. The only thing I recieved was a slip stating that the transaction failed.

Decided to escalate with Nedbank customer care however they were not helpful as the lady I spoke to never knew exactly what she was talking about. I decided to use the chats option via my bank app and the experience has been exhausting and frustrating. Came across an agent called Lonwabo and he explained that the reason I didn't receive the money was that the cash was retained at the ATM and he will log a call for me to get a refund. He gave me a reference number.

1st Reference number: ***6 He didn't capture my details correctly. Then he called and gave me a 2nd *** after a consultant called me to ask why I gave Nedbank 0 on their level of service. And he still failed to capture my details correctly and I was told the request cancelled yet again.

The lady who was assisting me this time around by the name of Amanda gave me a second ref and assured me that she will capture the correct details. Same thing happened when I wanted to check the status coz this time around I called customer care and a gentleman by the name of Greg emailed her to attend to my query. She called and told me that my request was cancelled as she didn't capture my whole information and she yet gave me a 2nd service request number: 813971

Lonwabo called again and provided me with a 3rd service request number:812025

Nothing seems to be resolved and I am getting impatient. My money might not matter to them but I worked hard for it and I want it back