Horrible service

I have experienced terrible customer service and its taking them 1 month to get back to me to resolve my issue. I have sent multiple emails, I get an automated response and then I hear nothing, its been 1 month, and still no one contacts me. I phone them and still nothing is done. For a bank that prides itself on customer service, it is pathetic. Its like they are literally forcing me to go with another bank and honestly given their greenbacks reward system I am very likely to leave