Horrible service

Did a loan application online Given the run around for almost 3 weeks Told to send a letter from Hr Then they wanted latest 3 month bank statement again Then they wanted a letter from my bank Then they asked for repeat documents. I qualified for 125k. I asked for 51k. Then your agent Prabashnee who was dealing with this since the beginning of Jan goes silent for 2 days. I emailed to ask for an outcome. I was told sorry you were declined. No reason. Sorry to tell you guys but your service is astoundingly awful. Your departments can't communicate effectively and your back and forth left me wanting to cancel almost time I had to deal with you guys. Side note. Standard Bank approved and paid the loan in less than 30minutes. World class service.