Horrible service

<p>I had app**** for a business account telephonically and had the card delivered to the city centre branch. On my first experience it took me 2hrs 30 min to collect the card the eventually i was told when i got to the front that no the proof of residence i had was not allowed as it was a printed clothing account statement. I called the branch yesterday to find out if i can use a statement the answer was yes.today i went to collect yet again an hour and a half waiting time and only to be told yet again no one month statement cant be used it must be 3 months. I am very disappointed in the service i hv received on both occasions. The misinformation has caused me much inconvenience. </p>