MM
Marlize M

1 reviews | Active since Dec 2016

05 Dec 2016, 10:02

HORRIBLE SERVICE

<p>I app**** online for a credit card with nedbank about 3months ago, they infirmed me that my card is approved and will be processed.Then Nedbanl todl me thazt it was not approved due incomplete information and I should try again.iN October I app**** again and everything went well except fot the fact that no one contacted me on the statuts of my card and everytime I phone in they ask me the ame question s and tell me that i will recieve a call in a few day , so this happended aleast three times.After this i went into the bank to get as status on my credit card, the lady once again said that it is being processed and i should recieve a call in a few day , once again nothing happended. Eventualy in the start/middle of Nov I issued a complaint , the lady got back to me after investigation and someione phone me and told me that I can go and fetch my card it is ready , I was very excited about my card finnally being ready and all the wait it over , just to get to the bank and the lady informed me that on the system it says my card is there but it was not there.I am realy tired og waisting my time, energy as well as airtime.I really need this to be sorted and I m hoping to revcieve my card before the 20th .I am very dissapointed with Nedbanks service it is absoluutly horrible.I actually do not want to use them at all due to this but i have been waiting so much time on this and if they cant simply issue a card imagine asking them to cancel a card.please help me sort this ASAP.</p>

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Replies (1)
Nedbank
Nedbank's reply05 Dec 2016, 10:15
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team