1 reviews | Active since Mar 2009
Horrible service
<p>I have just now send an complaint on your website and when I downloaded the complaint.</p> <p>It only did part of my message to you ???? Ref # FI ********** I am still trying to find my small amount (pension funds) that were incorrectly paid, to my closed Nedbank account in Sept 2016 and not automatically returned to sender?????</p> <p>After my last post, your personal at Mitchell str branched, phoned me, but was not able/willing to assist???</p> <p>Why on earth should any person battle to find his own money, paid into a closed account????</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Thank you the funds problem was resolved and was caused by:
1. me not receiving statements on that account per email, but by slow mail Post Office.
2. inspite me trying for many years to receive statements by mail, your staff failed to assist and it cost me a lot of money, paying every month a paper statement.
At least that account has now been closed (after having it for over 35 years) and good luck to other still staying with Nedbank.
Thank you the funds problem was resolved and was caused by:
1. me not receiving statements on that account per email, but by slow mail Post Office.
2. inspite me trying for many years to receive statements by mail, your staff failed to assist and it cost me a lot of money, paying every month a paper statement.
At least that account has now been closed (after having it for over 35 years) and good luck to other still staying with Nedbank.