JF
Johanna F

1 reviews | Active since Mar 2009

30 May 2016, 09:59

Horrible service

<p>I am the executor of my late husband's estate anbd there are assets and debts a estate late account is needed</p> <p> </p> <p>Since I have a Nedbank account and my late husband's Nedbank credit card is still active, coupled with the fact that it is near to us and i walk with great difficulty, Nedbank seemed the logical choice.</p> <p> </p> <p>NOT SO MUCH!!!!!</p> <p> </p> <p>First I'm asked why I need the account , then I'm told if the deceased don't have an active account with Nedbank or policies with Nedbank, my request will be sent away and I'll be notified if Nedbank feels like granting my request</p> <p> </p> <p>I have'nt been treated with so little interest in a long time. Way to keep clients Nedbank</p>

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Replies (2)
Nedbank
Nedbank's reply30 May 2016, 10:11
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

JF
Johanna F's update20 Jun 2016, 07:16
Reviewer Update

So I received a call from a lady called Bianca asking if I would update my hellopeter report.

Gladly my dear, because now I think even less of Nedbank.

Not even a call to say that the required account would not be opened, just nothing.

So this is my updated response: POOR POOR SERVICE NEDBA