Horrible service

I have locked myself out of the app and lost my card now it's asking for the profile number, I work 8-5 Mon to Friday and Saturdays 8-1 so I can't go to the branch, called the contact center they couldn't provide it over the phone on the 15/06/2021 I went to the Bellville branch during my lunch was assisted by the lady by the door who had no understanding of my query she just told me to wait in the que when I asked her about waiting time she said she doesn't know but the gentleman sitting there has been waiting for 30 minutes, where the hell can I get assistance?