Horrible Service

My personal loan and my payment arrangement was double-debited on the 24th of March 2016. I would normally not be too upset and go through the process in the normal fashion, however this was not the first time that one of my payments was double-debited. I Phoned the contact center, and the level of customer service I received was NOTHING short of HORRIBLE and UNSATISFACTORY.<br> <br> 24/03 - Both installment and Payment arrangement debit orders go off twice.<br> *08:21AM - Phoned the personal loans Contact Center - Requested Refund<br> *11:15AM - Requested feedback - Agent escalated to refunds department as urgent<br> *15:03AM - requested feedback - Marked as urgent but deny me to speak to manager. \Carol\" advised me that this is marked as urgent and confirms with team leader this money will be refunded by Saturday (25/03) at 11AM latest.<br> 29/03 - 11:38 - Spoke to lady at collections who states she cannot find me on system. I need to phone back later<br> *11:58: Spoke to lady in contact centre who couldnt help me and decided to put me through to collections. <br> 12:05 : Spoke to Zandile who said the call is NOT marked as urgent and will take 3-7 days... <br> <br> This is HORRIBLE service! Please sort this out ASAP!<br> <br> "