Horrible Service

Clearly, Nedbank has forgotten about their customer service. Keep it up Nedbank and I will move all my accounts from Nedbank to a bank that actually cares about their clients.

We have been into the bank 7 times to apply for a loan. We walked out 3 times because we could not wait any longer. When we finally got an appointment and brought all the documents we were asked and the consultant said they were fine. We didn't hear back from them and had to follow up. Then documents weren't correct and somehow missing. After that we finally got approved we went in and signed the documents. Can you guess what happened next? No one got back to us and a week later after following twice, we have to go sign again!

With Nedbank paying of double salaries, I have also tried to speak to Nedbank SINCE IT IS THEIR fault and still have the money in my account. Guess they just have too many clients, but keep it up Nedbank you will have one less. Also, should I keep the money?