Hellopeter
Share Your Experience

1 reviews | Active since May 2016

28 Feb 2018, 07:38

Horrible prepaid app

Grrrrr the Nedbank app's prepaid is a major pain. 1st it gave me issues with buying data now yesterday prepaid electricity. Bought R1000 yesterday and nothing happened ie no voucher no. No sms fm Nedbank. But the R1000 went off my bank account. Today I call the call centre and am told Nedbank are experiencing problems with their prepaid. Ok...why not advise clients of this on yr website and save us the hassle of calling, quering and generally getting irritated. I'm going back to buying my electricity fm prepaid24. Who needs this nonsense. Ref ********** 8

0
Replies (3)
Nedbank
Nedbank's reply28 Feb 2018, 07:46
Official

Dear Natalie

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Nedbank Client Services

's update28 Feb 2018, 07:50
Reviewer Update
The *120*001# service is also of zero help. Keeps telling me voucher number has been sent but it hasnt. Why not display the voucher number??? Very frustrating 60mins nedbank. I've sent an email to Ms Pillay re this electricity story along with a screenshot. Plse sort this out ASAP. R1000 is alot of money and I need my electricity
's update01 Mar 2018, 12:25
Reviewer Update
I'm not satisfied no. Not with the 8 days more it took to resolve the MTN data messss caused by Nedbank's IT Dept and more so definitely not regarding the worse mess with Nedbank online prepaid electricity. 2nd problem becomes a life & death situation because we live in the wild west in SA. Being home in the dark all night long with no lights no alarm is no joke. I'm buying my future electricity fm prepaid24. Never had 1 problem with their IT system in 8 yrs. Plus this company communicates with their clients re updates, price increases, outages etc. Nedbank does this? lol.... funny... but no they don't. Putting my life in Nedbank's IT Dept is a risk I'm not willing to take