HORRIBLE !!****** !!NO EMPATHY!! SAD SAD SAD SAD

My account was debited 3 times on the 30th January 2026 and have been sent from pillar to post when requesting refund. I have been told that I need to wait 7 days before the amount is retuned to my account. I find it very unfair as I have other debits that need to go off and there'll be debits orders that will bounce and Ill incur bank charges over something that is beyond my control...The Nedbank branch I visited in Ferndale at Randburg did not help and they gave me a number to call and transferred 9 times...For them to refund me I need to wait for the employee who made an error to come back on Monday when he returns...For now my debits must just bounce and I incur the bank charges at my cost and they don't care.....WHAT AN EXPERIENCE!!!!!!!!!!