Horrible Inhumane Service from Nedbank Building Loans

Im so disappointed in the horrible and inhumane service we are receiving from Nedbank, can they put themselves in our shoes to feel what we are going through when they give us this bitter service. We app**** and got approved for a building loan from Nedbank in 2015, right from the beginning we have been sent from pillar to post with no clear directtion and requirements. The building of my house started in 2015 and to date my house is not complete. Initially we had challenges from the building contractor and when we approached Nedbank on how they can assist they told us they dont get involved as they just the financier. We had to spent money to get lawyers to get the contract terminated with the with previous builder in 2017. In June 2018 Nedbank indicated what the way forward as our loan is due for lapsing, we approached Nedbank with the new contractor which they approved. The new contractor was only to do the finishing of the house as the previous contractor had already built the house and is taking full liability for the structure. The finishing included painting and cupboards. The new contractor finished 90% and could not fit all the cupboards and we approached the bank with the contractor invoice to be paid on in August. To date we are being sent from one person to the next with no assistance. On the 11 October we sent an email to ********** and they sent us the required documents which made available, we have made available on time when requested any documents they require and every time there is something new. The required documents were sent to Snayers, S. (Shafiek); Maqwele, L. (Lindile) at Nedbank. On the 12 October we got an email from Diego Olivier Senior Administrator Building loans with further requirements which we sent. We emailed Diego our complain about the treatment and he did not bother to respond and sent a one line email for us to sign the documents. We sent the signed documents and we never received any further correspondence from him. We visited the North Cape mall branch for assistance and we were told they dont have a branch manager, all building loans are done centrally in Johannesburg we must call them. We have been calling Nedbank and our file being sent from one person to the next. I call on 15 and was told they will call me at 14:00 which they never did. We are now helpless. We sent a complain to Nedbank complains department which also did not bother to respond. We have proof of all the correspondence and the many people that call us and promise to call back and never do. Are that not important to be treated like this. I have to state that during this time we have been paying for the loan monthly installment without missing a single month, at the same time paying for lawyers and another accommodation. No one bothers to call us for feedback, we are calling daily and have exhausted our phone bills for Nedbank on such an important matter to us and definitely not to them. Can they tell us what they would have done after such pain for three years and no help?, and they happy to deduct monthly installments, is that whats important to them. What is the function of the complains department if they dont have the decency to at least respond and inform us on what to do. What is the role of the consultants who have been assisting us by giving us false promises. How tiring it is to always deal with different consultants and always have to state your case from scratch and they all have different requirements, are they even qualified for what they claim they are doing?