Horrible experience with the call centre

Horrible experience!! I made a call to Nedbank requesting that they make changes to my insurance and asked questions which the consultant advised that I should send documents to a centralised email and I did.

Upon sending those details, I got a response saying they cannot assist and that I should call the contact centre or visit my nearest branch.

I made the first call to do these changes, no one bothers to follow up. Its just an email response saying they have done this and that and cant do another one. The main point is that I should call the contact centre, this is strange because I did and was advised to send info which now is not acceptable.

I will be moving my portfolio to where I am not just a number but a valued client.

Nedbank is trash