LF
L F

1 reviews | Active since Jan 2025

07 Oct 2015, 10:10

Horrible experience with Proffesional Banking

Hi<br> <br> Well where to start.....<br> 1- Wrong cards ordered, went back total 6 times.<br> 2- Garage card account opened for with extra fees instead of just giving me the garage card that comes with the bundle. What a fight to get refunded!<br> 3- Re-ordered 2 x garage card as the are not aware of fees on the card ( If linked to credit card there is a extra fee that goes off per swipe)<br> 4-Not able to provide any information on Greenbacks rewards program.<br> 5- Double banking fees charges twice on my account and my wife's account.<br> 6- Extra fees going off my account that is unknown.... ( fighting this battle now) <br> 7-They don't know their fee structure and could not explain fees, they just said \read the pricing guide"when asked to elaborate. <br> 8- Nedbank does not respond to complaints lodged. <br> 9- Wife's account just reads \""Magtape\"" on statement and they are unable to assist with this issue. <br> 10- They are unable to set up a debit order from my credit card to go off from my current account. <br> <br> Be warned"

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Replies (1)
Nedbank
Nedbank's reply07 Oct 2015, 11:13
Official
Hello Louis000,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team