Horrible experience form Nedbank Insurance..stay away

what a horrid experience since taking out cover with Nedbank Insurance. The policy documents are terrible and lacking basic information such as who to contact when you have a claim or for amendments. I contacted Nedbank on the 28th of March requesting a claims consultant contact me as I had hit a pothole from then it has been hell. I constantly have to request feedback and i requested that BMS Automotive repair my vehicle, yet I keep getting emails from Renew It about my vehicle. I don't even know who the claims consultant is. On the 12th of April i sent an email requesting changes to be made as my telephone signal was bad due to load shedding...to date the changes have not been made. Today I requested bank details in order to pay premiums and nothing. How is this even nearly customer service or TCF? I can't wait for this claim to be sorted so I can find alternate cover.